1. Cancel your order
If you change your mind about the tiles you have ordered and want to cancel the whole order*
| In Store Purchase | Online/Telephone Purchase | |
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You must inform us within: |
14 days starting on the last day you receive delivery of the goods |
14 days starting on the last day you receive delivery of the goods |
|
You must return the tiles to us within: |
14 days after you inform us to wish to cancel your order |
14 days after you inform us to wish to cancel your order |
|
When we will make the refund to you: |
Within 14 days from the last day we receive the goods back from you |
Within 14 days from the last day we receive the goods back from you |
2. Return surplus tiles*
| In Store Purchase | Online/Telephone Purchase | |
|
You must inform us within: |
n/a |
14 days starting on the last day you receive delivery of the goods |
|
You must return the tiles to us within: |
30 days starting on the last day you received delivery of the goods |
30 days starting on the last day you received delivery of the goods |
|
When we will make the refund to you: |
Within 14 days from the last day we receive the goods back from you |
Within 14 days from the last day we receive the goods back from you |
* Please view the list of returnable items in our Terms and Conditions, Section 8 and note that if more than 20% of your order is returned then you will be charged a 20% re-stocking charge. If you'd like to check the number of tiles you will need for your project, including an allowance for wastage and cuts, please contact our Helpdesk on 0117 959 8891 or email us.
3. Damaged tiles or shortages
Damaged tiles or shortages or any other errors must be reported to Tileflair within 30 days of delivery and we will replace the item, repair it (if appropriate) or refund you for the item. No refund or exchange will be given for faulty goods in respect of faults which have been indicated by us to you prior to or at the time of sale.