Cookie Policy
We use cookies and tags (which we collectively define as “cookies”) on this website for a variety of purposes which are described in this Cookie Policy. We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site for the future. By continuing to browse the site, you are agreeing to our use of cookies.
What are cookies and what do they do? A cookie is a very small text document, which often includes an anonymous unique identifier consisting of letters and numbers, When you visit a website, a computer asks your computer for permission to store this file in part of your hard drive specifically designated for cookies.
Cookies may be set by the website you are visiting (‘first party cookies') or they may be set by other websites who run content on the page you are viewing (‘third party cookies').
We use session cookies and persistent cookies. Session cookies are temporary snippets of information that are deleted when you exit your web browser. Persistent cookies are more permanent snippets of information that are stored and remain on your computer until they are deleted. Persistent cookies delete themselves after a certain period of time but are renewed each time you visit the Website.
Controlling or blocking our use of cookies You can control or block our use of cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our site.
Should you wish to control or block our use of cookies, please read https://www.aboutcookies.org/how-to-control-cookies/
More information about cookies, how they work and how you can choose to manage them for your computer can be found at www.aboutcookies.org
How we use cookies
- Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
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First Party Cookies |
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Tileflair cookies |
We use first party cookies to help identify and resolve errors on the website and to recommend products we think you might like, enhancing your experience on our website. We also use them to remember that you have consented to cookies, choices you make in the shop, track what you have in your basket and to remember you next time you visit the website. If you wish to order products from our website then you will need to have first party cookies enabled. Should you disable first party cookies, you may not be able to access parts of the Tileflair website or find it difficult to use. |
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Third Party Cookies |
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Google Analytics |
We use this to understand how the website is being used in order to improve the user experience. User data is all anonymous. You can decline cookies from Google Analytics by clicking on this link: |
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Google AdSense |
This cookie is placed by Google for the purpose of displaying relevant advertisements. |
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Facebook Pixel |
This cookie is placed by Facebook. It enables us to measure, optimise and build audiences for advertising campaigns served on Facebook. It specifically enables us to see how our users move between devices when accessing the Tileflair website and Facebook, to ensure that our Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on the Tileflair website. For future information about the Facebook Pixel, visit |
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These cookies are set by Facebook to allow the Facebook functions (e.g. ‘Like' buttons) to work and to provide an improved user experience (if you are logged into Facebook). |
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Postcode Anywhere |
These cookies are set by Postcode Anywhere as part of our address 'look-up' service. |
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These cookies are set by Twitter to allow the Twitter functions (e.g. ‘Like' buttons) to work and to provide an improved user experience (if you are logged into Twitter). https://twitter.com/en/privacy You can tailor your Twitter experience (whether you have an account or not) at: |
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Lead Forensics |
We use IP tracking technology from Lead Forensics.This tool provides specific information about the company network the website visitor is browsing from. Data for each identifiable company visit is stored online in the Lead Forensics database. It is not possible to collect personal, identifiable information on the individual visitor. |
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Yotpo |
When a visitor reaches our site via a Yotpo link, a permanent session cookie is created. Yotpo conversion tracking system script is added to our checkout page, Yotpo collects the order id, amount, and currency and sends the data to Yotpo (with or without the cookie which contains extra information) upon checkout. This helps us to manage the post-purchase follow up where we ask you to rate your purchase. |
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Trustpilot |
We use Trustpilot as a data processor to assist with collecting feedback from people who have had a buying or service experience with us. |
Privacy Policy
Tileflair Limited (“We”) are committed to protecting and respecting your privacy.
This policy (together with our terms and conditions, data protection policy, data retention policy and any other documents referred to in those terms or policies) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (up to and including 24 May 2018) and the General Data Protection Regulation (on and from 25 May 2018) (the Legislation), the data controller is Tileflair Limited of Highwood Lane, Cribbs Causeway, Bristol BS34 5TQ.
Information we may collect from you and how we collect it
We, or authorised third parties, may collect and process the following data about you:
- Information that you provide by filling in forms on our site www.tileflair.co.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of transactions you carry out through our site and of the fulfilment of your orders.
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. We do not obtain specific user data such as who you are.
IP addresses
We, or authorised third parties, may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Cookies
Our website uses cookies to distinguish your device from other devices accessing our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy above.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and relevant legislation.
Some of our data processors and third party service providers are located outside of the EEA, such as in the US. We will only transfer personal data outside the EEA subject to appropriate safeguards. These safeguards will usually consist of standard data protection clauses which we will adopt and implement with the relevant data processor or third party service provider; we will inform you in advance if other safeguards are to apply.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Why we collect your information and uses made of the information
We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
- To exercise our legitimate business interests.
- To carry out other functions with your specific consent.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you only if you have consented to this.
Disclosure of your information (When we share your information)
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If Tileflair Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Tileflair Limited, its group of companies, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
If we use a processor, in which case we will ensure that the processor complies with this policy and all relevant data protection legislation.
How long we retain your information
We will hold your personal data on our systems for as long as:
- your account remains valid;
- any contracts you make with us are live;
- is necessary to comply with our legitimate business interests; or
- is necessary to comply with our legal obligations.
For further information about our retention of your personal data, please see our Data Retention Policy.
Your rights and choices about your information
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Highwood Lane, Cribbs Causeway, Bristol BS34 5TQ.
You may contact us at any time to:
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- request access to, deletion of or correction of, your information;
- request your information be transferred to another person; and
- complain to a supervisory authority.
If you consider that we have not complied with this policy or the relevant Legislation in respect of your personal data or someone else’s, you should raise the matter with our Data Protection Manager. Any such breach will be taken seriously and will be dealt with in accordance with the relevant Legislation.
You have the right to take any complaints about how we process your personal data to the Information Commissioner:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
0303 123 1113.
For more details, please consult the relevant data protection legislation or address any questions, comments and requests regarding our data processing practices to our Data Protection Manager.
Links to other sites
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with the Legislation. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to the Data Protection Manager, Highwood Lane, Cribbs Causeway, Bristol BS34 5TQ, or 0117 959 8888 or helpdesk@tileflair.co.uk.
Commercial Data Protection Policy
1. Privacy Statement
1.1 Tileflair Ltd (“we”/“us”/“our” etc) is committed to protecting the privacy of your personal data collected in the course of our business, including via the website www.tileflair.co.uk (the “Site”). This Data Processing Policy forms part of our Terms and Conditions of trade as well as part of the terms and conditions for use of and access to the Site.
1.2 We are a wholesaler and retailer of tiles and related goods and services based at Highwood Lane, Cribbs Causeway, Bristol BS34 5TQ and can be contacted on 0117 959 8888 or helpdesk@tileflair.co.uk .
1.3 Our Data Protection Manager can be contacted at Highwood Lane, Cribbs Causeway, Bristol BS34 5TQ.
1.4 We will always comply (and be able to demonstrate our compliance) with relevant data protection legislation, including the Data Protection Act 1998 (“DPA”) and General Data Protection Regulation (“GDPR”) as applicable, when processing your personal data. Further details on the DPA and GDPR can be found at the Information Commissioner’s Office website (www.ico.gov.uk). For the purposes of data protection legislation, we will be the “controller” or “data controller” of all personal data held in respect of this Policy.
2. Data Processing
2.1 In this Policy we use certain terms from the relevant data protection legislation;
(a) “data subject” i.e. anyone who can be identified from personal data;
(b) “controller/data controller” i.e. a business which holds personal data and decides how it should be processed;
(c) “processor/data processor” i.e. a business which holds personal data on behalf of a controller and processes it in accordance with the controller’s instructions;
(d) “personal data” i.e. recorded information we hold about you from which you can be identified. It may include contact details, other personal information, photographs, expressions of opinion about you or indications as to our intentions about you;
(e) “special categories of personal data” i.e. personal data relating to your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health, sex life or sexual orientation;
(f) “processing” i.e. doing anything with personal data including collecting, using, storing, accessing, disclosing and destroying it.
2.2 We will process your personal data in accordance with the following principles:
(a) all personal data must be processed lawfully, fairly and in a transparent manner;
(b) all personal data must be collected for one or more specified, explicit and legitimate purposes and not processed in a manner incompatible with those purposes;
(c) all personal data shall be restricted to what is adequate, relevant and limited for those purposes;
(d) all personal data shall be kept accurate and up to date (and reasonable steps must be taken to erase or rectify inaccurate personal data);
(e) all personal data must be kept for no longer than is necessary for those purposes;
(f) all personal data must be protected by appropriate technical and organisational security measures to prevent unauthorised or unlawful processing and accidental loss, destruction or damage.
2.3 We may collect, use and store your personal data, as described in this Policy, where necessary in order to:
(a) perform any contract to which you are party or in order to take steps at your request prior to entering into a contract;
(b) exercise our legitimate business interests;
(c) carry out other functions with your specific consent.
2.4 We will use your personal data in order to provide you with the best possible customer service, and to keep you updated about our other services and products. You may amend your subscription settings at any time by contacting our Marketing Department or by clicking on the “unsubscribe” link on any email you receive from us.
2.5 We will only process your personal data to the extent that it is necessary for the purposes specified in this Policy and we will keep the personal data we store about you accurate and up to date. Where it is inaccurate or out of date, it will be destroyed - please let us know if your personal details change or if you become aware of any inaccuracies in the personal data we hold about you.
2.6 We will not keep your personal data for longer than is necessary for the purposes specified in this Policy. Where it is no longer required, it will be pseudonymised, anonymised, destroyed or erased as appropriate.
2.7 We will never sell your personal data or make it available to any third parties without your prior consent (which you are free to withhold) except where:
(a) we use a processor, in which case we will ensure that the processor complies with this Policy and all relevant data protection legislation;
(b) we are required to do so by law;
(c) we sell any part of our business or assets (in which case we may disclose your personal data confidentially to the prospective buyer as appropriate in accordance with our legitimate interests).
2.8 We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction. We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.
2.9 We reserve the right to amend this Policy from time to time without prior notice. You are advised to check the Site regularly for any amendments (but NB amendments will not be made retrospectively).
2.10 Some of our data processors and third party service providers are located outside of the European Union, such as in the US. We will only transfer personal data outside the EU subject to appropriate safeguards. These safeguards will usually consist of standard data protection clauses which we will adopt and implement with the relevant data processor or third party service provider; we will inform you in advance if other safeguards are to apply.
3. What information do we collect and why?
3.1 We will only collect personal data to the extent that it is required for the specific purpose made clear to you at the time. We will only process personal data in accordance with relevant data protection legislation.
3.2 If you contact us, we will keep a record of that contact including your contact details and any relevant account information.
3.3 In addition to your access details, we will log details of your interactions with us including transactions you carry out through the Site.
3.4 Like most websites, the Site uses cookies. These are small text files that are sent to your computer when you log into this site. By using a cookie we can keep track of your log-in status even if you leave the site and return.
(a) NB: a cookie only tracks which device is logging on to the Site: it does not identify (and we do not record) who is using that device. (You may refuse to accept cookies by changing the settings on your browser. However, doing so may affect your ability to access or use certain parts of the Site. Please see our Cookie Policy published on the Site.)
3.5 Our server logs requests for Site content. By analysing this information, we can identify which parts of the Site are popular and which are not, helping us to improve the Site. The Site uses these log files to compile non-personal statistical information about matters such as length of stay on the Site, type of pages visited and other general information. This information is entirely anonymous: we want to know how people in general are using the Site, not what you in particular are doing on the Site.
3.6 We will hold your personal data on our systems for as long as:
(a) your account remains valid; and/or
(b) any contracts you make with us are live; and/or
(c) is necessary to comply with our legitimate business interests; and/or
(d) is necessary to comply with our legal obligations; and/or
(e) you have indicated you are happy for us to do so
3.7 We will hold your data in accordance with our Data Retention Policy.
3.8 We may use your personal data:
(a) to carry out our obligations arising from any contracts entered into between you and us;
(b) to provide you with information, products or services that you request from us or which we feel may interest you, including changes and updates (subject to any opt-out as set out in para 1.5 above);
(c) to ensure that the Site is presented in the most effective manner for you and for your computer;
(d) in accordance with our legitimate business interests and legal obligations.
4. Links to other websites
4.1 The Site may from time to time contain links to other unrelated sites (including those of our advertisers). This privacy statement does not apply to these sites nor are we responsible for the content and practices of these websites. In particular, please note that such other sites may also use cookies, and that we have no control over this. Please refer to our Cookie Policy.
5. Your rights
5.1 You have the following rights in respect of your personal data held by us. Please send all requests in respect of these rights to our Data Protection Manager:
(a) to access your personal data;
(b) to be provided with information about how your personal data is processed (this information is set out in this Policy);
(c) to have your personal data corrected where necessary (please contact our Data Protection Manager promptly should you become aware of any incorrect or out-of-date information);
(d) to have your personal data erased in certain circumstances (please refer to the appropriate data protection legislation or consult the ICO for details);
(e) to object to or restrict how your personal data is processed;
(f) to have your personal data transferred to yourself or to another business.
5.2 If you consider that we have not complied with this Policy or the relevant data protection legislation in respect of your personal data or someone else’s, you should raise the matter with our Data Protection Manager. Any such breach will be taken seriously and will be dealt with in accordance with the relevant data protection legislation.
5.3 You have the right to take any complaints about how we process your personal data to the Information Commissioner:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
0303 123 1113.
5.4 For more details, please consult the relevant data protection legislation or address any questions, comments and requests regarding our data processing practices to our Data Protection Manager.