We know your time is precious, so we’ve designed our delivery options to be flexible, transparent, and tailored to your needs. Whether you're ordering a full bathroom refresh or just a few samples, we’ll help you get your tiles when and where you need them.
Delivery Options at a Glance
| Delivery Type | Orders Over £349 |
Orders Under £349 |
|---|---|---|
|
Standard (over 20kg) |
Free |
£34.99 |
|
Premium (weekday / Sat AM, pre 12:00) |
£30 |
Available on request |
|
Parcel (under 20kg) |
£20 |
£20 |
| 🚚 All deliveries are kerbside only for safety reasons. Please ensure someone is available to receive and check your order. |
Free Store Collection
| ❖ Available on all orders, including samples, no matter the value. |
| ❖ Choose your nearest showroom at checkout. |
| ❖ We'll contact you when your order is ready to collect (some items may take 2–4 days to transfer between locations). |
| ❖ Questions? Call us on 0117 959 8891. |
Delivery Timelines
| Standard delivery | 3 - 5 working days |
| Premium delivery | Within 3 working days |
| Samples | Dispatched within 2 working days |
Stock Availability & Delivery Commitments
We work hard to meet your chosen delivery date but, due to the fast-moving nature of our stock, there may be rare occasions when we're unable to fulfil an order as planned. This can happen due to supplier delays, shipping issues, or damages that occur during the packing process. If this affects your order, we’ll contact you as soon as possible to offer an alternative date or a suitable replacement. We know how important timing is, and we’ll always do our best to keep you informed and supported.
Delivery Areas
We deliver across the UK mainland (England, Wales and most of Scotland). Some regions in the Scottish Highlands & Islands may have limited service - please contact us to confirm options.
Missed Delivery & Redelivery
If you're not in on the agreed date and there's no safe place to leave your order, a redelivery fee of £30 will apply. We'll always try to work with you to find the best solution.
Special Order Tiles
Some tiles are worth the wait! Special order tiles typically take 3 - 4 weeks to arrive (subject to factory availability). These items are non-cancellable and non-returnable once shipped.
Damaged or Missing Items
Please check your delivery carefully. If anything's missing or damaged beyond use, contact our helpdesk and we'll arrange replacements.
Need Help?
Our team is here to help with delivery queries, urgent requests or stock checks.
💡 Get in touch:
| 📧 helpdesk@tileflair.co.uk | 📞 0117 959 8862 |